At Chanze Casino, we take the privacy of every player seriously. This policy explains how we collect personal information, what we do with it, and how we keep it secure. Our goal is to be straightforward with you about our data practices so you can make informed choices when using our platform. If anything here is unclear, our support team is available around the clock to help.
The Information We Collect
When you create an account with us, we ask for a number of personal details. This happens across a few stages of the registration process and is necessary for us to operate responsibly and in line with our licensing obligations.
During sign-up, we collect:
- Your email address and a password of your choosing
- Your country of residence and preferred currency
- Your first name, last name, mobile number, postal code, and date of birth
This information is gathered when you complete our registration steps, which include visiting the casino website, clicking Sign Up, filling in your credentials, and accepting our Terms and this Privacy Policy before finalising your account.
We may also collect financial data in connection with deposits and withdrawals. The nature of the financial information we hold depends on the payment method you choose to use. This data is processed solely for the purpose of handling your transactions accurately and securely.
Technical information, such as your device type, browser, and IP address, may also be recorded automatically when you access our platform. This helps us maintain the functionality of the site and monitor for unusual activity.
How We Use Your Data
The personal information we hold is used to run your account and deliver the services you expect from us. More specifically, we use your data to:
- Create and manage your player account
- Process deposits and withdrawals accurately
- Verify your identity as part of our compliance obligations under our Anjouan licence, issued in the Comoros
- Detect and prevent fraudulent activity or suspicious behaviour on the platform
- Respond to queries you raise through our live chat or email support channels
- Meet any legal or regulatory requirements that apply to us
We do not use your data for purposes beyond what is reasonably necessary to provide our services and meet our obligations. Our licensing framework requires us to maintain accurate records of player activity, and the data we hold plays a direct role in fulfilling those requirements.
If you contact us through live chat or email, any information you share in that interaction is used only to resolve your query. We retain support records to the extent that they may be relevant to ongoing account management or compliance.
We want to be clear: your data is used for the purposes described in this policy. We will not use it in ways that would be inconsistent with what you agreed to when you registered.
Data Sharing and Third Parties
Running a licensed online casino means working with a number of third-party service providers. In some cases, sharing your data with these parties is necessary for us to deliver our services.
We may share relevant personal information with:
- Payment processors who handle your deposits and withdrawals
- Game and software providers whose products are available on our platform, including live dealer game providers
- Regulatory and licensing authorities, specifically in connection with our licence issued by the Anjouan regulatory body in the Comoros, where disclosure is required
- Fraud prevention and identity verification services, where these are used as part of our compliance processes
We only share the minimum amount of data required for each of these purposes. Third parties who receive your data are expected to handle it appropriately and in line with the purpose for which it was shared.
We do not share your personal information with unrelated third parties for their own commercial use. We cannot make an absolute statement in every scenario, but our approach is to limit data sharing to what is operationally and legally necessary.
Data Security and Retention
We apply technical and organisational measures to protect the personal information we hold. While no online platform can guarantee absolute security, we work to reduce risk through standard industry practices designed to prevent unauthorised access, loss, or misuse of your data.
Access to personal data within our organisation is restricted to staff and systems that have a legitimate need to use it. Our platform is accessible across devices including Android, iOS, and Windows, and we take steps to ensure that connections to our mobile-friendly website are handled with care.
Regarding how long we keep your data: we retain personal information for as long as your account is active and for a period afterwards as required by our regulatory obligations under our Anjouan licence. The specific duration of retention is governed by applicable legal requirements and the nature of the records involved. We do not hold data beyond what is necessary for these purposes.
If you believe your account or personal data has been affected by a security issue, please get in touch with us immediately through live chat or email so we can look into it promptly.
Your Privacy Rights and How to Contact Us
As a player, you have the right to ask questions about the personal data we hold on you and to request corrections if anything is inaccurate. You may also request that we delete your data where there is no overriding legal or regulatory reason for us to retain it.
The rights available to you may vary depending on the laws applicable in your jurisdiction. We encourage you to reach out to us directly if you have questions about what applies to your situation. We will respond to any data-related request in good faith and as promptly as we are able.
To exercise any of these rights, or if you have general questions about Chanze Casino data privacy rights or how your information is managed, please contact our support team:
- Live chat: Available 24/7 directly through our website
- Email: Available 24/7 for written enquiries
We aim to acknowledge all privacy-related requests promptly. If your query relates to a specific aspect of your account data, having your registered email address to hand will help us assist you more efficiently.