At chanze Casino we take the protection of your personal information seriously. When you join us we collect only the details needed to run your account safely and meet our regulatory duties under our Anjouan licence. This page explains what information we gather, why we need it and how we keep it secure.
The Information We Collect
During registration we ask for your email address and a password so you can log in. We also record your chosen country and currency along with your first and last name, mobile phone number, postal code and date of birth. These details let us verify your identity and open your account correctly. If you decide to make deposits or withdrawals we collect the necessary financial information to process those transactions. Our licence in Comoros requires us to keep accurate records, so we may ask for additional verification documents at times to stay compliant.
How We Use Your Data
We use the information you provide to manage your account from the moment you sign up. This includes confirming your identity, processing any deposits or withdrawals and making sure everything runs according to the rules set by our regulator. Your details also help us prevent fraud and meet legal obligations that come with operating a licensed casino. If you chose to receive marketing emails during sign up we may send occasional updates, but you can change that preference at any time through your account settings.
Data Sharing and Third Parties
We only share your information with parties that are essential for running the casino. This can include payment processors when you make transactions and the regulatory body in Anjouan when required by law. Game providers may receive limited data needed to deliver the games you play. We do not add extra details beyond what is necessary for these functions.
Data Security and Retention
We store your information on secure systems and limit access to authorised staff only. Retention periods are guided by our legal and regulatory duties under the Anjouan licence, so we keep records for as long as those obligations require. Once the need for retention ends we remove or anonymise the data in line with standard practice.
Your Privacy Rights and Contact Information
You can ask to see the personal data we hold about you, request corrections or ask for deletion where it does not conflict with our regulatory duties. To make any of these requests or to discuss how we handle your information simply reach out through live chat or email. Our team is available 24/7 and will respond as quickly as possible. You can also update many of your details directly in the account settings section.