What Are Cookies?
Cookies are small text files placed on your device when you visit a website. At Chanze Casino, we use them to make sure your time on our site works the way it should — securely, reliably, and without unnecessary interruption. We take a responsible approach to how we deploy cookies, and this policy is here to give you a clear picture of what's happening behind the scenes and what choices you have.
Why We Use Cookies at Chanze Casino
The short answer is that cookies help us keep things running properly for you. When you log in to your Chanze Casino account, a cookie is what keeps you authenticated throughout your session — without it, you'd be asked to sign in again every time you move between pages. That's not an experience we want for our players, and it's one of the most fundamental reasons session cookies exist.
Beyond login continuity, we use cookies to remember preferences you've set. If you've selected a particular currency or language during registration, we want that choice to stick. Cookies allow us to carry those settings forward each time you return, so you're not starting from scratch on every visit.
We also rely on certain cookies to monitor how our site is performing — not to track individuals, but to understand things like page load reliability and whether any technical issues are affecting access to games or account features. This kind of information helps us address problems before they affect your play.
Security is another core function. Some cookies are used to detect unusual activity, protect against fraudulent access attempts, and confirm that requests made on your account are genuinely coming from you. Given that Chanze Casino operates under a licence issued by the Curaçao Gaming Control Board, maintaining a secure environment for every player is not optional — it's a requirement we take seriously.
Types of Cookies We Deploy
We categorise the cookies used on our site according to their purpose. Here's a breakdown of what each category does:
Essential Cookies
These are strictly necessary for the site to function. Without them, core features — including logging in, maintaining your session, and accessing your account securely — would not work. Essential cookies cannot be switched off through our cookie settings because they are integral to how the site operates. They do not collect information that could be used for marketing purposes.
- Session authentication: Keeps you logged in while you navigate your account or play games.
- Security tokens: Verifies that actions taken on your account are authorised by you.
- Load balancing: Ensures your connection is directed to a stable server during your visit.
Performance and Analytics Cookies
These cookies give us an aggregate view of how our site is being used — which pages are visited most, where errors occur, and how long certain processes take. The data collected is not tied to any individual player and is used solely to improve site reliability and identify technical issues.
- Page performance tracking: Monitors load times and responsiveness across desktop and mobile browsers.
- Error reporting: Flags broken features or failed connections so our team can act on them quickly.
Functionality Cookies
Functionality cookies remember choices you've made so we can personalise your experience in a practical, non-intrusive way. These are not used for advertising and do not follow you across external sites.
- Language and currency preferences: Saves the settings you selected at registration or in your account.
- Interface preferences: Retains any display or navigation choices you've made during your session.
Third-Party Cookies in iGaming
When you play games on our platform, some of those games are delivered by external software providers. These providers may place their own cookies on your device in order to run the game itself — for example, to manage the game state, handle animations, or maintain connection stability during a live dealer session. This applies whether you're playing a slot like Book of Dead, or joining one of our live dealer tables for roulette, blackjack, baccarat, or poker.
These third-party cookies are governed by the privacy policies of the relevant game providers, not by ours. We do not control what information those providers collect or how they use it. We would encourage you to check the privacy documentation of any provider whose software you use regularly, particularly if you have concerns about data retention or cross-site tracking.
Beyond game providers, third-party cookies may also appear in connection with tools we use to keep our platform stable and secure — such as fraud detection services or content delivery networks. These serve a protective function rather than a commercial one.
If you'd like to restrict third-party cookies specifically, browser-level controls offer the most direct route. We cover how to do that in the section below.
Managing and Deleting Cookies
You have real control over the cookies placed on your device. When you first arrive at Chanze Casino, a consent banner will give you the option to accept or adjust your cookie preferences before anything beyond essential cookies is set. You can revisit those choices at any time through the cookie settings panel on our site.
If you prefer to manage cookies at the browser level, all major browsers provide built-in tools for this. The steps vary depending on which browser you use, but you can generally find cookie controls under the browser's privacy or security settings. From there, you can block all cookies, delete existing ones, or set exceptions for specific sites.
A few things worth knowing before you make changes:
- Blocking essential cookies will affect your ability to stay logged in and may disrupt gameplay or account access.
- Deleting cookies will clear saved preferences such as language and currency settings, which will need to be re-entered on your next visit.
- Blocking third-party cookies may affect how certain games load or behave, since some providers rely on cookies to deliver game content.
If you need a hand with anything related to your account or cookie settings, our support team is available 24/7 via live chat or email.
Policy Updates and How to Reach Us
We may update this cookie policy from time to time. Changes can happen for a number of reasons — new regulatory requirements, updates to the tools we use, or changes to how we operate. When this policy is revised, the updated version will be published on this page. We encourage you to check back periodically so you're always aware of how cookies are being used on our site.
If you have questions about anything covered here, or if you'd like further information about how we handle your data more broadly, you're welcome to get in touch with us directly. Our support team is available around the clock through live chat and email. You can also find further detail in our Privacy Policy, which covers how we collect, store, and process personal information across our platform.
Chanze Casino is licensed and regulated by the Curaçao Gaming Control Board. We are committed to operating transparently and in accordance with applicable data protection obligations.